Contact Us, Support and Feedback

We want to provide you with the most useful service possible, so your problems, thoughts, comments and concerns are very important to us. You can contact us via live chat, email, postal mail, phone or fax. Additionally, answers to many common questions can also be found at the employer FAQ and worker FAQ pages.

Options and availability:

Phone assistance is available 7 days a week (Mon-Fri 9am-5pm EDT, Sat-Sun 9am-3pm EDT), excluding company holidays. The fax machine is checked at least once a day, on every day that phone assistance available.
Live chat is available during many of the above phone assistance business hours.
Email is answered 7 days a week (excluding company holidays). Please note that due to the immense volume of email we receive, it may sometimes take 1-3 business days to respond. If you need immediate assistance, please use one of the other contact options instead.
Postal mail is processed 5 days a week (Monday-Friday), excluding company holidays.

Via live chat / email

Live chat is available during many of the phone assistance business hours.

Email is answered 7 days a week (excluding company holidays). Please note that due to the immense volume of email we receive, it may sometimes take 1-3 business days to respond. If you need immediate assistance, please use one of the other options instead.

Please choose the specific type of issue you have below. For fastest service, please pick the most specific category, so that your answer does not have to be delayed by re-routing you to the proper person.

My issue is about:

Active project escrow reductions / cancellations / disputes / arbitration
(...ask questions about, or actually process a mutually agreed upon escrow reduction, full or partial cancellation for refunds, or resolve a dispute with the other party)

Payments and security verifications
(...includes all issues involving sending or receiving any type of payment as well as being security verified for them)

How do I...?
(...when you know it's probably somewhere on vWorker.com, but you just can't seem to find it).

Technical support
(...includes problems with logging in, email, downloads/uploads or reporting an error you a receiving when using vWorker.com)

Report an unacceptable posting by another user

Legal question or issue

Make a suggestion
(...includes improvements and new ideas)

Advertising information and sales
(...get more information by downloading the vWorker.com media kit or order advertising)

None of the above / Other
(...This will be routed manually to the proper person for a response, so please potentially allow us more time to do this. Thanks.)

Other options

Via postal mail:

Postal mail (snail mail) is processed every 5 days a week (Monday-Friday), excluding company holidays.

The address is:

Exhedra Solutions, Inc.
DBA vWorker.com
14310 North Dale Mabry Hwy
Suite #280
Tampa, FL 33618
USA

Other options

Via phone:

Phone assistance is available 7 days a week (Mon-Fri 9am-5pm EDT, Sat-Sun 9am-3pm EDT), excluding company holidays.

The phone number is: (813) 908-9029

Other options

Via fax:

The fax machine is checked at least once a day, on every day that phone assistance available.

The fax number is: (813) 960-1495

Other options